Oven Cleaning Shoreditch Service Terms and Conditions
These Terms and Conditions set out the basis on which Oven Cleaning Shoreditch provides domestic and commercial oven cleaning and related cleaning services within Shoreditch and the surrounding area. By booking a service, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
These Terms form a contract between you and Oven Cleaning Shoreditch for the provision of services at the property you specify. They apply to all bookings, whether made online, in writing, or verbally.
Definitions
In these Terms and Conditions, the following definitions apply:
Client means the person, company or organisation that requests and pays for the services.
Company means Oven Cleaning Shoreditch, the service provider.
Services means oven cleaning and any related cleaning tasks agreed between the Client and the Company.
Property means the premises at which the Services are to be carried out.
Technician means any employee, contractor, or representative assigned by the Company to carry out the Services.
Scope of Services
The Company provides specialist oven cleaning services, which may include cleaning of single ovens, double ovens, ranges, hobs, extractor fans, and related appliances, as agreed at the time of booking.
The exact scope of work, including the appliances to be cleaned and any additional services, will be confirmed at the time of booking or in a service confirmation. Any work outside the agreed scope may incur additional charges and will only be undertaken with the Client’s consent.
The Company reserves the right to refuse to provide Services if the Technician considers that the Property is unsafe, if access is restricted, or if the condition of the appliance presents a health and safety risk.
Booking Process
Bookings may be made by the Client via the Company’s chosen communication channels and are subject to availability. The Company does not guarantee specific appointment dates or times until a booking is confirmed.
A booking is only considered confirmed when the Company has issued a confirmation by written or verbal means, and any required deposit has been received, if applicable. The Company may request details of the appliances, their approximate size, and general condition to provide an accurate quotation and allocate sufficient time.
The Client is responsible for providing accurate information regarding the Property, appliance type, condition, and access arrangements. If the information supplied is incomplete or inaccurate, the Company may adjust the price, time allocation, or refuse to proceed with the booking.
For certain jobs, particularly larger or commercial oven cleaning, the Company may require a written agreement or acceptance of a written quotation before the booking is confirmed.
Pricing and Quotations
All prices are provided in pounds sterling and are inclusive or exclusive of any applicable taxes as clearly stated at the time of quotation. Quotations may be given as fixed prices or estimates based on the information provided by the Client.
If, upon arrival, the Technician finds that the work required is substantially different from that described at the time of booking, the Company reserves the right to vary the price or duration of the Services. Any change will be discussed with the Client before work proceeds.
Promotional pricing, discounts or special offers are subject to specific conditions and may be withdrawn or amended at any time. Only one promotional offer may be applied to any single booking, unless otherwise stated.
Access to the Property
The Client must ensure that the Technician has safe and reasonable access to the Property at the agreed time, including parking where necessary. Any parking charges or congestion charges incurred as a direct result of providing the Services may be added to the final invoice, unless otherwise agreed in advance.
The Client, or an authorised adult representative, must be present at the start and end of the appointment to grant access, discuss any particular requirements, and inspect the work upon completion. The Company may refuse to commence or continue work in the absence of an adult representative.
If access is not available at the agreed time, or the Technician is unable to gain entry within a reasonable period, this may be treated as a late cancellation and a call-out or cancellation fee may be applied in accordance with the cancellation policy.
Client Responsibilities
The Client is responsible for ensuring that the oven and any other appliances to be cleaned are in a generally operable condition and that there are no known defects that might be exacerbated by cleaning.
The Client must remove any food, cookware, and personal items from the oven and surrounding area before the Technician arrives. The Company may decline to clean certain items or areas if they are obstructed or if removal of items is not reasonably practicable.
The Client must inform the Company in advance of any specific material or coating, including non-standard finishes, that may be sensitive to cleaning products or methods, as well as any previous damage or issues with the appliance.
Payments and Invoicing
Unless otherwise agreed in writing, payment is due immediately upon completion of the Services. The Company may accept various forms of payment, such as cashless payments, bank transfer, or card payments, subject to availability and any conditions notified to the Client at the time of booking.
For commercial Clients or larger projects, the Company may issue an invoice with specified payment terms. Invoices must be paid within the stated period. The Company reserves the right to charge interest and administration fees on overdue invoices in accordance with applicable legislation.
The Company may require a deposit prior to the appointment, particularly for high-value or long-duration bookings. Deposits are generally non-refundable in the event of late cancellation or failure to provide access, as detailed in the cancellation section.
The Client is responsible for any charges levied by their bank or payment provider. The Company is not obliged to commence or continue work if required payments have not been made.
Cancellation and Rescheduling
The Client may cancel or reschedule a booking by giving reasonable notice to the Company. As a general rule, at least 24 hours notice is required for cancellations or rescheduling without charge, unless otherwise stated for specific offers or services.
If the Client cancels or reschedules an appointment with less than 24 hours notice, the Company reserves the right to charge a cancellation fee, which may be up to the full quoted price of the Service or any deposit paid. This is to cover the Technician’s allocated time and any administrative costs.
If the Technician arrives at the Property at the agreed time and is unable to gain access, or if the Client is not present and has not arranged access, this may be treated as a late cancellation and may incur the same charges as a short-notice cancellation.
The Company will use reasonable endeavours to accommodate requests to reschedule appointments, but this is subject to availability. If the Company must cancel or postpone an appointment due to unforeseen circumstances, such as staff illness or vehicle breakdown, it will notify the Client as soon as practicable and offer an alternative appointment. The Company will not be liable for any consequential loss resulting from such cancellation or postponement.
Service Standards and Limitations
The Company aims to deliver a thorough and professional oven cleaning service. However, the outcome is influenced by the age and condition of the appliance, previous use, and existing damage or staining.
While the Company will use appropriate cleaning products and methods to remove grease, carbon deposits, and general soiling, it does not guarantee that all staining, discolouration, or corrosion will be fully removed, especially on older appliances or those with pre-existing damage.
The Company will not be responsible for any existing damage, defects, or wear and tear, including but not limited to faded markings, worn enamel, corroded parts, or previously loose knobs and handles. Some components may become more visible after cleaning due to the removal of surface deposits that previously concealed defects.
The Client acknowledges that certain parts may need to be removed during cleaning and reassembled afterwards. The Company will use reasonable care in this process but will not be liable for manufacturer defects, brittle components caused by age or heat, or parts that fail due to their existing condition.
Damage and Liability
The Company will exercise reasonable skill and care in providing the Services. If the Client believes that the Technician has caused damage to the Property or an appliance, the Client must notify the Company as soon as possible and in any event within 48 hours of completion of the Services.
The Company may request photographic evidence and the opportunity to inspect the alleged damage. The Client must give the Company a reasonable opportunity to investigate and, if appropriate, rectify any problem. Any attempt to repair or replace items without the Company’s consent may limit or void any liability the Company might otherwise have had.
To the fullest extent permitted by law, the Company’s total liability to the Client for any loss or damage arising from the provision of the Services, whether in contract, tort, or otherwise, shall be limited to the amount paid or payable for the specific Service in question. The Company will not be liable for any indirect, consequential, or economic loss, including loss of profit, loss of opportunity, or loss of enjoyment.
Nothing in these Terms and Conditions shall exclude or limit liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.
Waste Handling and Environmental Responsibilities
During the course of the oven cleaning service, the Company may generate waste, including removed grease, carbon deposits, disposable cloths, and packaging from cleaning materials. The Company will handle and dispose of such waste in accordance with applicable waste and environmental regulations.
Where practicable, the Company will minimise waste, use appropriate containment for any removed materials, and separate recyclable items in line with local guidance. Certain waste arising from commercial jobs may be classified as controlled waste and handled under specific requirements.
The Client agrees not to request that the Technician dispose of waste in a manner that would breach local authority rules or national waste management regulations. The Company reserves the right to refuse any request that would involve unlawful or improper disposal.
Any hazardous materials already present at the Property, such as asbestos or chemical residues, remain the sole responsibility of the Client. The Company does not handle hazardous waste and will not proceed with work in areas where such materials present a risk.
Health and Safety
The Company and its Technicians will follow reasonable health and safety practices while providing the Services, including the use of appropriate personal protective equipment and adherence to relevant safety guidelines.
The Client must ensure that the working area is safe and free from hazards, that children and pets are kept away from the work area during and immediately after cleaning, and that there is adequate ventilation where cleaning products are used.
If the Technician considers any aspect of the environment to be unsafe, they may refuse to commence or continue the Service until the issue is resolved. In such circumstances, postponement or cancellation fees may apply where the Client is responsible for the unsafe condition.
Complaints and Service Issues
If the Client is dissatisfied with any aspect of the Service, they should notify the Company as soon as possible and in any event within 48 hours of completion. The Company will review the complaint, may ask for further information, and will aim to provide a response within a reasonable timeframe.
Where a complaint is found to be justified, the Company may, at its discretion, offer a partial refund, a re-clean of the affected area, or another form of reasonable remedy. This will be discussed with the Client and confirmed in writing or recorded appropriately.
Failure to report issues within the stated timeframe may affect the Company’s ability to investigate and resolve the matter and may limit any liability or remedy available.
Force Majeure
The Company will not be liable for any failure or delay in performing its obligations where such failure or delay is due to events beyond its reasonable control. This may include, but is not limited to, extreme weather, accidents, public transport disruption, strikes, civil unrest, or public health emergencies.
In the event of a force majeure situation, the Company will notify the Client as soon as reasonably practicable and will seek to rearrange the appointment at a mutually convenient time once the circumstances permit.
Privacy and Data Protection
The Company may collect and store personal data about the Client for the purposes of managing bookings, providing Services, processing payments, and maintaining records. This may include name, address, contact details, and details of the Services provided.
The Company will handle personal data in accordance with applicable data protection laws and will take reasonable steps to protect such data against unauthorised access, loss, or misuse. Personal data will not be sold to third parties.
The Client has the right to request access to the personal data held about them and to request correction of any inaccuracies. The Company may retain records of Services for a reasonable period for administrative, legal, and accounting purposes.
Amendments to These Terms
The Company reserves the right to update or amend these Terms and Conditions from time to time. Any changes will take effect from the date they are published or otherwise communicated to the Client.
The version of the Terms and Conditions that applies to a booking will generally be the version in force at the time the booking is confirmed, unless changes are required by law or regulatory authority, in which case the updated terms may apply to existing bookings.
Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the provision of Services by Oven Cleaning Shoreditch.
Severability
If any provision or part-provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, it shall be deemed deleted to the minimum extent necessary. The remaining provisions shall continue in full force and effect.
Entire Agreement
These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the provision of oven cleaning and related Services and supersede any prior understandings or representations, whether written or oral.
By booking and using the Services of Oven Cleaning Shoreditch, the Client confirms that they have read, understood, and agree to be bound by these Terms and Conditions.
